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Canadian Taxpayers Federation

How breaking down your campaign goal for donors impacts donor conversion rates

Experiment ID: #85315

Canadian Taxpayers Federation

Experiment Summary

Ended On: 02/12/2022

As the Canadian Taxpayer Federation continued experimenting with breaking their campaign goal down into smaller, more relevant asks, they wanted to experiment with how this type of ask strategy would impact existing donors.

They segmented their donors based upon their “last gift” (range) to also see what the “right ask amount” for this campaign would be.

Those groups were:

  1. Donors whose last gift was around $25.
  2. Donors whose last gift was around $50.
  3. Donors whose last gift was around $100.
  4. Donors whose last gift was around $200.

They then built a treatment like a previous email used for the same campaign that broke down the fundraising goal into one of those four ask amounts.

Research Question

We believe that breaking down our fundraising goal into smaller, more relevant asks based upon their last gift amount for donors will achieve increase donor conversion rate.

Design

C: Control
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T1: Campaign Goal Broken Down
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Results

 Treatment NameConv. RateRelative DifferenceConfidence
C: Control 2.5%
T1: Campaign Goal Broken Down 2.1%-16.9% 71.3%

This experiment has a required sample size of 9,665 in order to be valid. Unfortunately, the required sample size was not met and a level of confidence above 95% was not met so the experiment results are not valid.

Key Learnings

With only a 71.3% level of confidence (which is not fully validated), we observed a decrease in donor conversion rate of -16.9%.

The revenue decrease didn’t exactly reflect the decline found in the donor conversion rate — where we observed only a -6.2% decrease in revenue, however that also did not validate (LoC: 60.3%).

When digging into the numbers more closely, we noticed something of interest … specifically, this tactic actually increased donor conversion rate by +33.7% (albeit with only a 69.2% level of confidence), while we observed a fully valid (LoC: 97.4%) decrease of -39.3% in donor conversion rate when we asked for gifts larger than $100.

Overall, there is some evidence that this organization can lift response rates on asks made to their donors at/below $50, but if they ask for more than $100 in this way, the lack of responses from those segments overall brought the total treatment segment to the aggregate decrease shown above.

Further experimentation may be required, but this points towards using this tactic for smaller ask amounts rather than really large ones for this particular organization.


Experiment Documented by Greg Colunga
Greg Colunga is Chief Operating Office at NextAfter.

Question about experiment #85315

If you have any questions about this experiment or would like additional details not discussed above, please feel free to contact them directly.