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The Navigators

How a yes/no pop up impacts donor conversion rate during a high urgency campaign

Experiment ID: #117764

The Navigators

Experiment Summary

Timeframe: 12/05/2022 - 12/11/2022

Navigators was running a high urgency campaign at the end of the calendar year. In order to capture more donations from web visitors we ran a test on the CYE popup/overlay. We wanted to see if we could more people to click through and donate on a pop up that was more value prop-centric with a yes/no question. The control for this experiment used campaign-specific language and the treatment asks the site visitor a yes/no question. If they select yes, they’re taking to the donation page. If they select no, the pop up exits out.

Research Question

We believe that asking a value-prop yes/no question for site visitors will achieve a higher donor conversion rate .

Design

C: Control - Campaign specific
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T1: Treatment - Valueprop-based yes/no
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[thumb_448_410-width] => 448 [thumb_448_410-height] => 224 [thumb_448_410_retina] => https://nextafter-1a91a.kxcdn.com/wp-content/uploads/Treatment_-_Valueprop-based_yesno-896x448.png [thumb_448_410_retina-width] => 896 [thumb_448_410_retina-height] => 448 [thumb_574_382] => https://nextafter-1a91a.kxcdn.com/wp-content/uploads/Treatment_-_Valueprop-based_yesno-574x287.png [thumb_574_382-width] => 574 [thumb_574_382-height] => 287 [thumb_776_395] => https://nextafter-1a91a.kxcdn.com/wp-content/uploads/Treatment_-_Valueprop-based_yesno-776x388.png [thumb_776_395-width] => 776 [thumb_776_395-height] => 388 ) ) )

Results

 Treatment NameConv. RateRelative DifferenceConfidenceAverage Gift
C: Control - Campaign specific 2.6%$0.00
T1: Treatment - Valueprop-based yes/no 1.5%-44.2% 96.0%$0.00

This experiment has a required sample size of 1,141 in order to be valid. Since the experiment had a total sample size of 2,535, and the level of confidence is above 95% the experiment results are valid.

Flux Metrics Affected

The Flux Metrics analyze the three primary metrics that affect revenue (traffic, conversion rate, and average gift). This experiment produced the following results:

    0% increase in traffic
× 44.2% decrease in conversion rate
× 0% increase in average gift

Key Learnings

This experiment resulted in a valid 44% decrease in donor conversion rate with a level of confidence of 95.9%. These results negated our initial hypothesis. However, based on previous experiments we’ve ran with the Navigators, these results are consistent with their audience’s behavior. While the second pop up has the site visitor align with a certain value claim, it’s not direct in what we’re asking the person to do: donate. Previous experiment results show us that this organization’s audience responds to more directs communications.


Experiment Documented by NextAfter

Question about experiment #117764

If you have any questions about this experiment or would like additional details not discussed above, please feel free to contact them directly.