The Navigators
How a yes/no pop up impacts donor conversion rate during a high urgency campaign
Experiment ID: #117764
The Navigators
Experiment Summary
Timeframe: 12/05/2022 - 12/11/2022
Navigators was running a high urgency campaign at the end of the calendar year. In order to capture more donations from web visitors we ran a test on the CYE popup/overlay. We wanted to see if we could more people to click through and donate on a pop up that was more value prop-centric with a yes/no question. The control for this experiment used campaign-specific language and the treatment asks the site visitor a yes/no question. If they select yes, they’re taking to the donation page. If they select no, the pop up exits out.
Research Question
We believe that asking a value-prop yes/no question for site visitors will achieve a higher donor conversion rate .
Design
C: Control - Campaign specific
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) ) )
Results
This experiment has a required sample size of
1,141 in order to be valid. Since the experiment had a total sample size of
2,535, and
the level of confidence is above 95% the experiment results are
valid.
Flux Metrics Affected
The Flux Metrics analyze the three primary metrics that affect revenue (traffic, conversion rate, and average
gift).
This experiment produced the following results:
0% increase in traffic
× 44.2% decrease in conversion rate
× 0% increase in average gift
Key Learnings
This experiment resulted in a valid 44% decrease in donor conversion rate with a level of confidence of 95.9%. These results negated our initial hypothesis. However, based on previous experiments we’ve ran with the Navigators, these results are consistent with their audience’s behavior. While the second pop up has the site visitor align with a certain value claim, it’s not direct in what we’re asking the person to do: donate. Previous experiment results show us that this organization’s audience responds to more directs communications.