Focus on the Family

How presenting segmented offers based on a person’s engagement on parenting articles impacts conversion

Experiment ID: #12935

Focus on the Family

Experiment Summary

Timeframe: 02/15/2019 - 03/26/2019

Focus on the Family has done significant testing within the articles on their website. From testing the kind of offer to the placement of the offers, they have optimized and continue to optimize the conversion opportunities on the articles pages for the significant volume of traffic. Most recently they learned that presenting people a premium/book at the end of the articles, that readers could receive by giving a gift of any amount, had the most significant impact on donor conversion. To continue to test into this learning, they hypothesized that presenting people with a targeted offer based on their engagement on the Focus on the Family website might increase donor conversion. Focus identified the top premium offers based on what is most requested and the kind of content that people read and consume from their site and offered premiums that closely aligned with those topics. This approach was tested against offering people one single premium offer. 

Research Question

Will offering people targeted premium offers increase donor conversion on parenting articles?

Design

C: Single Offer
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T1: Targeted Offers
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https://nextafter-1a91a.kxcdn.com/wp-includes/images/media/default.png [width] => 805 [height] => 2560 [sizes] => Array ( [thumbnail] => https://nextafter-1a91a.kxcdn.com/wp-content/uploads/Targeted_Offers-4-150x150.jpg [thumbnail-width] => 150 [thumbnail-height] => 150 [medium] => https://nextafter-1a91a.kxcdn.com/wp-content/uploads/Targeted_Offers-4-94x300.jpg [medium-width] => 94 [medium-height] => 300 [medium_large] => https://nextafter-1a91a.kxcdn.com/wp-content/uploads/Targeted_Offers-4-768x2443.jpg [medium_large-width] => 640 [medium_large-height] => 2036 [large] => https://nextafter-1a91a.kxcdn.com/wp-content/uploads/Targeted_Offers-4-322x1024.jpg [large-width] => 322 [large-height] => 1024 [1536x1536] => https://nextafter-1a91a.kxcdn.com/wp-content/uploads/Targeted_Offers-4-483x1536.jpg [1536x1536-width] => 483 [1536x1536-height] => 1536 [2048x2048] => https://nextafter-1a91a.kxcdn.com/wp-content/uploads/Targeted_Offers-4-644x2048.jpg [2048x2048-width] => 644 [2048x2048-height] => 2048 [ab-block-post-grid-landscape] => https://nextafter-1a91a.kxcdn.com/wp-content/uploads/Targeted_Offers-4-600x400.jpg [ab-block-post-grid-landscape-width] => 600 [ab-block-post-grid-landscape-height] => 400 [ab-block-post-grid-square] => https://nextafter-1a91a.kxcdn.com/wp-content/uploads/Targeted_Offers-4-600x600.jpg [ab-block-post-grid-square-width] => 600 [ab-block-post-grid-square-height] => 600 [tp-image-grid] => https://nextafter-1a91a.kxcdn.com/wp-content/uploads/Targeted_Offers-4-scaled.jpg [tp-image-grid-width] => 220 [tp-image-grid-height] => 700 [post-thumbnail] => https://nextafter-1a91a.kxcdn.com/wp-content/uploads/Targeted_Offers-4-150x150.jpg [post-thumbnail-width] => 150 [post-thumbnail-height] => 150 [admin] => https://nextafter-1a91a.kxcdn.com/wp-content/uploads/Targeted_Offers-4-16x50.jpg [admin-width] => 16 [admin-height] => 50 [full] => https://nextafter-1a91a.kxcdn.com/wp-content/uploads/Targeted_Offers-4-scaled.jpg [full-width] => 805 [full-height] => 2560 [thumb_372] => https://nextafter-1a91a.kxcdn.com/wp-content/uploads/Targeted_Offers-4-372x1183.jpg [thumb_372-width] => 372 [thumb_372-height] => 1183 [single_post_thumbnail] => https://nextafter-1a91a.kxcdn.com/wp-content/uploads/Targeted_Offers-4-197x625.jpg [single_post_thumbnail-width] => 197 [single_post_thumbnail-height] => 625 [thumb_32_32] => https://nextafter-1a91a.kxcdn.com/wp-content/uploads/Targeted_Offers-4-10x32.jpg [thumb_32_32-width] => 10 [thumb_32_32-height] => 32 [thumb_48_48] => https://nextafter-1a91a.kxcdn.com/wp-content/uploads/Targeted_Offers-4-15x48.jpg [thumb_48_48-width] => 15 [thumb_48_48-height] => 48 [thumb_64_64] => https://nextafter-1a91a.kxcdn.com/wp-content/uploads/Targeted_Offers-4-20x64.jpg [thumb_64_64-width] => 20 [thumb_64_64-height] => 64 [thumb_128_128] => https://nextafter-1a91a.kxcdn.com/wp-content/uploads/Targeted_Offers-4-40x128.jpg [thumb_128_128-width] => 40 [thumb_128_128-height] => 128 [thumb_122_67] => https://nextafter-1a91a.kxcdn.com/wp-content/uploads/Targeted_Offers-4-21x67.jpg [thumb_122_67-width] => 21 [thumb_122_67-height] => 67 [thumb_153_153] => https://nextafter-1a91a.kxcdn.com/wp-content/uploads/Targeted_Offers-4-48x153.jpg [thumb_153_153-width] => 48 [thumb_153_153-height] => 153 [thumb_130_163] => https://nextafter-1a91a.kxcdn.com/wp-content/uploads/Targeted_Offers-4-51x163.jpg [thumb_130_163-width] => 51 [thumb_130_163-height] => 163 [thumb_232_177] => https://nextafter-1a91a.kxcdn.com/wp-content/uploads/Targeted_Offers-4-56x177.jpg [thumb_232_177-width] => 56 [thumb_232_177-height] => 177 [thumb_272_325] => https://nextafter-1a91a.kxcdn.com/wp-content/uploads/Targeted_Offers-4-204x650.jpg [thumb_272_325-width] => 204 [thumb_272_325-height] => 650 [thumb_271_346] => https://nextafter-1a91a.kxcdn.com/wp-content/uploads/Targeted_Offers-4-109x346.jpg [thumb_271_346-width] => 109 [thumb_271_346-height] => 346 [thumb_271_271] => https://nextafter-1a91a.kxcdn.com/wp-content/uploads/Targeted_Offers-4-85x271.jpg [thumb_271_271-width] => 85 [thumb_271_271-height] => 271 [thumb_272_172] => https://nextafter-1a91a.kxcdn.com/wp-content/uploads/Targeted_Offers-4-54x172.jpg [thumb_272_172-width] => 54 [thumb_272_172-height] => 172 [thumb_372_461] => https://nextafter-1a91a.kxcdn.com/wp-content/uploads/Targeted_Offers-4-145x461.jpg [thumb_372_461-width] => 145 [thumb_372_461-height] => 461 [thumb_372_500] => https://nextafter-1a91a.kxcdn.com/wp-content/uploads/Targeted_Offers-4-157x500.jpg [thumb_372_500-width] => 157 [thumb_372_500-height] => 500 [thumb_385_270] => https://nextafter-1a91a.kxcdn.com/wp-content/uploads/Targeted_Offers-4-85x270.jpg [thumb_385_270-width] => 85 [thumb_385_270-height] => 270 [thumb_416_241] => https://nextafter-1a91a.kxcdn.com/wp-content/uploads/Targeted_Offers-4-76x241.jpg [thumb_416_241-width] => 76 [thumb_416_241-height] => 241 [thumb_448_410] => https://nextafter-1a91a.kxcdn.com/wp-content/uploads/Targeted_Offers-4-129x410.jpg [thumb_448_410-width] => 129 [thumb_448_410-height] => 410 [thumb_448_410_retina] => https://nextafter-1a91a.kxcdn.com/wp-content/uploads/Targeted_Offers-4-258x820.jpg [thumb_448_410_retina-width] => 258 [thumb_448_410_retina-height] => 820 [thumb_574_382] => https://nextafter-1a91a.kxcdn.com/wp-content/uploads/Targeted_Offers-4-120x382.jpg [thumb_574_382-width] => 120 [thumb_574_382-height] => 382 [thumb_776_395] => https://nextafter-1a91a.kxcdn.com/wp-content/uploads/Targeted_Offers-4-124x395.jpg [thumb_776_395-width] => 124 [thumb_776_395-height] => 395 ) ) )

Results

 Treatment NameConv. RateRelative DifferenceConfidence
C: Single Offer 0.07%
T1: Targeted Offers 0.08%21.5% 89.7%

This experiment has a required sample size of 273,479 in order to be valid. Since the experiment had a total sample size of 378,208, and the level of confidence is not above 95% the experiment results are not valid.

Key Learnings

As we’ve continued to monitor and dig into the results of this experiment, we have discovered an interesting finding that is misrepresenting the results and learnings. A significant portion of the traffic on the article pages are either first time visitors to the Focus website, or this is the first article they’ve consumed from Focus. This audience has not been receiving targeted content offers based on cookies. Because of this, 68% of the donations from the treatment results have been receiving the single content offer/premium. 

After discovering this and learning what was happening, we have paused the current experiment and relaunching it to target that audience with targeted content offers based on the current article they are reading. This small nuance to the experiment is critical in knowing whether a targeted content offer based on the kind of content people consume helps increase donor conversion. 


Experiment Documented by Courtney Gaines
Courtney Gaines is Vice President at NextAfter.

Question about experiment #12935

If you have any questions about this experiment or would like additional details not discussed above, please feel free to contact them directly.